FAQs:

How do I start a subscription to CrateChef?

It’s easy! Just go to cratechef.com, click Get the Box, choose Subscription Boxes and choose a 1 Box recurring subscription (auto-renews every other month) or a 3 Box recurring subscription (purchase 3 boxes upfront, auto-renews for another 3 box subscription in the first month of the next subscription period.) Welcome to our community!

Will my credit card be charge automatically when my subscription renews?

Yes! When an subscription order is placed in our store, it is a recurring order. So, at the end of the subscription it automatically renews unless the subscriber cancels their account or skips a shipment. If you purchase a 1 Box subscription, you are charged every other month before the new box ships. If you purchase a 3 Box subscription, your subscription automatically renews are in the first month of the next subscription period.

How do I contact CrateChef?

We are committed to our community and want to hear from you. Contact us anytime at info@cratechef.com.

Where do you ship?

We currently ship in the U.S. We hope to start shipping internationally soon!

What is the cost of shipping?

An $8 flat rate is added to the cost of the box.

When do the boxes ship?

CrateChef subscriptions ship bi-monthly. Our shipping months are February, April, June, August, October and December. We email our subscribers when a new box is headed their way. When a new order is placed mid-month, we ship that order within 5 business days. Contact us for our current shipping schedule.

Can I pause my subscription or skip months?

Yes! You can skip the next box at any time. Login to your account, click Manage then Upcoming Orders. You will see a list of your upcoming orders. Click Skip Shipment on the month you would like to skip. Or email info@cratechef.com to let us know at least one week before the ship date and we will manage the account for you.

I’ve moved! How do I update my shipping/billing address?

Contact us at info@cratechef.com and we will happily update your address for you! If you prefer to update your account, please note you will need to update your address in two spots. Click Sign In (located in the upper right portion of our homepage) and update your address. Then click on Manage Subscription (located near the bottom of the homepage), login again, and update your address there as well.

How do I cancel my recurring subscription?

Login to your account by clicking Manage Subscription on the bottom right side of our homepage. There will be a drop down menu on the right side under the heading Manage. The last option is Delete Order. Click Delete Order which will delete the upcoming renewal. Please note that after you have been billed you can not cancel that box. You must cancel before the billing cycle that you wish to cancel for. Billing occurs on the 1st of the following months: February, April, June, August, October and December. If you are a newsletter subscriber, you will be notified approximately 5 days prior to billing. Or you can simply email us at info@cratechef.com. Give us your name, address, and e-mail address, and let us know that you would like to cancel.

How do I cancel my 3 box recurring subscription?

Do you offer prepaid subscriptions for 6 months?

Yes! We offer a pre-paid, 3 Box Recurring Subscription. You will receive one box every other month for six months. This subscription automatically renews after the third box ships.

Do you offer one time gift purchases that do not auto-renew?

Yes! We have 3 gift options. You may purchase a 1-Box Gift, a 3-Box Gift or a 6-Box Gift. All gift purchases are pre-paid and do not renew. A hand written gift sentiment can be included in the box for your gift recipient. Just click “Include a Gift Message” under Add to Cart and personalize your message.

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express and PayPal.

I have a product I would like you to consider. How can I participate?

Each of our products are chosen by the chef curating that month’s box. However, if you would like to submit your food item or your kitchen related item, please contact us at info@cratechef.com and we will submit your product to our upcoming chef for review.

I received something in my box that I do not like. Can I have a refund?

We want our community to be 100% satisfied and do our best to feature items that everyone can enjoy. The boxes are a surprise every month. Because you purchase the box with the understanding that it is a surprise, you are taking a chance that something may not be for you. Therefore, we do not issue refunds because an item may not be your favorite. An item that you may not love may make a great gift for a friend!

I am a blogger. Do you send out review boxes?

Yes! We look for bloggers and influencers in a related field, with a large readership who are willing to post online and on social media. Our review slots fill up quickly. We keep information from bloggers who contact us and will get in touch if an opportunity arises. You are welcome to review a box that you have purchased. If you happen to review a box, please send us the link for the review. We will share reviews on our social media channels.

My box was lost/damaged.

If your box was lost, we have the ability to check when and where a box was delivered, and can work with the United States Postal Service to get a refund. We will send out a new box as long as we have one available. If a box is not available, we can issue a refund.

Please contact us within seven days after your box is delivered if it arrives damaged. After seven days, we will not issue a replacement. If an item in your box was damaged, please send us a photograph of the damaged item so we can learn how to better package it next time. We will send you a replacement item.

We hope this helps answer any questions you have about CrateChef. Thank you for being part of our community!

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