Fresh Baked Cookie Crate is a gourmet cookie baking subscription box with pre-measured ingredients and fool-proof instructions to make our unique cookies. Our flavors are tested until perfect and combines twists on traditional cookies as well as new flavors. Our Ultimate box also includes fun cookie and baking related surprises to unbox each month!
What You Get: A Fresh Baked Cookie Crate is a monthly Do-It-Yourself Cookie subscription box. Inside you’ll find pre-measured ingredients, fool-proof instructions, and fun cookie-related surprises!
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Frequently Asked Questions
What is a Fresh Baked Cookie Crate?
A Fresh Baked Cookie Crate is a monthly Do-It-Yourself Cookie subscription box. Inside you’ll find pre-measured ingredients, fool-proof instructions, and fun cookie-related surprises!
How does it work?
Once you subscribe, you’ll receive your cookie crate at the beginning of each month. You can find out what the cookie-of-the-month is by checking our website, your emails, or any of our social media sites at the beginning of the prior month. (For example, January’s box will be revealed on December 1st.)
How are the boxes priced?
The creator of Fresh Baked wants you to rediscover the love of baking and the joy that cookies can bring. The creator priced each box at an affordable-for-everyone price so that the world can spend time baking and spreading happiness. Two dozen cookies at a renowned bakery will cost you close to $50. A two dozen Fresh Baked Cookie Crate is only $35/month! Shipping is always free. On top of that, each box comes with fun surprises worth more than the box itself!
What ingredients do you use?
We strive to use the best products that we can find. Organic, all-natural, local ingredients are our main priority. Each month, you’ll find a breakdown of each ingredient inside your Fresh Baked Cookie Crate as well as a value of each item inside the box.
Nut-free, dairy-free, gluten-free?
At this time, Fresh Baked Cookies do not come with these dietary options. With many family members of the FBCC team needing dairy-free, and GF products, we totally understand. We hope to expand into this area one day as we grow.
What if I don’t like the cookie-of-the-month reveal?
Some of the cookies will push your comfort zones, but we assure you that we’ve tested each recipe to perfection. We urge you to try every month’s cookie to expand your palate and flavor profile. This is the only way to discover new flavors that you might fall in love with. However, we understand some flavors are not just your thing. In that case, you can log into your account anytime and skip your next shipment. Super easy! All of our cookies are customizable as well. We pack nuts and toppings separate from the mix itself. You can choose to leave out any toppings during your baking process.
These are awesome! I would love to give this as a gift!
Thank you so much!! Fresh Baked Cookie Crates make super awesome gifts! They’re perfect for foodies, cookie lovers, bakers, (or bakers-in-training) moms, grandmas, aunts, teachers, and more! Just head over to the order page and choose the gift option. If a note is added, we’ll add it on a cute cookie note and put it inside their box.
Are all the ingredients included?
We included as many ingredients as we can using quality shelf-stable ingredients and vacuuming sealing our ingredients. However, we want everything to be made as fresh as possible. To keep prices low, anything perishable will not be included. These will be staple items such as milk, butter, eggs etc. Before we ship out the box, we will post a list of the ingredients you will need to provide.
Is shipping free?
Yes! Shipping will always be free. Please note that we do not ship to PO Boxes. Since our ingredients are packed to order, we want to minimize any time that it will sit in storage. Items in our Cookie Shop have a flat rate shipping fee of $5.00 for orders under $25. Orders $25+ will receive free shipping.
My ingredients melted!
Help! My chocolate is melted! During the summer months, we will pack anything that can melt in insulated bags with an ice pack. We urge you to track your package and get it inside as soon as possible. However, delays in shipping, unusual weather, or an early/late delivery person can result in melted chocolate. The good news is that the majority of our recipes call for chopped chocolate. All you have to do is let the product cool and rechop!
Oh no! Please contact us at email@example.com as soon as possible with pictures of the damaged items and package. Our customer care team will take great care of you!
I want to cancel my membership.
We’re sorry to hear that you’d like to cancel your membership. Please contact us at firstname.lastname@example.org before you cancel so that we can better assist any problems that you might have. Our customer care team will help you as much as they can. If you still want to cancel, you can do so anytime in your account menu.
Oh no! I really want last month’s box!
If you missed out on last month’s box, don’t worry! We’ll have previous months boxes up in our shop. You can order these anytime and will be shipped within a few business days. Some of the boxes may have a limited quantity. If any of our previous months’ boxes are sold out, you can always order our cookie mix without the fun surprises. Find out how in the next question.
I loved this cookie so much! Where can I get more?
Hooray! We are extremely happy our cookies brought you joy. We will sell our cookie mix by itself the month after it has been released. You can find our cookie mixes in the shop area. These will be shipped out within a couple business days of your order.
I am a baker, retailer, etc. Do you offer wholesale products?
We offer our cookie mixes in bulk for all your bakery needs. Please email us and one of our wholesale team members will be happy to help you. For any other wholesale inquiries, please contact our team and we will do our best to help you out!
I loved one of the products in my crate, where can I get more of it?
A lot of our items are made in house. We strive to only offer the best, and if a best cannot be found, we make it! Please check our shop section to find the products from previous boxes. If you are unable to find an answer, please contact us and we’ll figure it out!
My crate hasn’t arrived.
Oh no, please email us so we can figure out where it is. Make sure your address is correctly entered and be sure to track your packages each month. We are not responsible for shipments that get returned to us. We provide free shipping for the first shipment, Please note that a shipping fee applies if your box gets returned to us and you’d like for us to resend it back to you.
I was charged and would like to cancel.
You are notified of your renewal each month. If you cancel after the renewal date, you will receive one final box. For those who forget and do not want the final box, you have 2 days from the renewal date to contact us through email at email@example.com for a refund. You will be refunded your payment amount minus 15% for our processing and credit card fees. Due to the nature of our customized products, after the second day, we will only refund 50% of your payment. There will be no refunds after 1 week from your renewal date.
I would love to be an affiliate!
We’d love to collaborate with you! You can learn more about our affiliate program at http://freshbakedcookiecrate.leaddyno.com/ You can also email us at firstname.lastname@example.org
I am a vendor and would love to work with Fresh Baked Cookie Crate.
Please contact us at email@example.com with your information and details! We are picky with our vendors as we want the best products for our customers!
I have a question that’s not answered here.
Please contact us through email or social media at any time. Our customer care team will help with any questions you might have!