FAQs:

Shopping & Shipping

What is Decor Steals all about? How do I buy things?
It sounds like you are new around here — Welcome to Decor Steals! We are an online-only daily deal site for home decor. It is pretty simple: We launch 3 new products on our website every morning at 10am EST and they are available for 24 hours, or until they are sold out, whichever comes first! We have seen things sell out within an hour before, so if you see something you like, definitely snag it while you can! There is no guarantee if or when a popular product might come back around. We have a few other categories of products you can also browse and shop on our website in addition to the 3 daily deals, and other deals are exclusively sent out via email to our subscribers so make sure you’re on the list. Please see our “How it Works” page for details, to sign up for notifications about our daily deals and more!

What should I expect from Decor Steals pieces?
Our pieces are all curated by our amazing buying team. They are items we furnish our lives with and that we believe will add that special touch to your home, office or she-shed. We only select items that check all the boxes for quality, style and uniqueness. Each item is meant to have a degree of vintage charm. What does this mean? Although not all items are vintage, they are most definitely made to look a bit worn and well loved! You should expect to see staining that varies, chippy paint, slight size differences and handmade distressing such as rust detailing that make our items look like they were just plucked from a charming old farmyard! We always strive to accurately represent each product in our photography and make note of any variances you might expect to see, but given the nature of the pieces, sometimes what you will receive can look a little bit different from the photo, and we think that is a great thing—if you and your best friend buy the same item, no problem, yours will still be unique!

Oh no! The item I wanted is sold out, what do I do?!
Our steals come in limited quantities by design—we aim to bring just enough so that they sell out in 24 hours or less, and then we move on to new steals the following morning! Sometimes it takes the full day, but sometimes our steals fly off the shelves in an hour, so we recommend acting FAST if you see something you love. While our goal is to always introduce new amazing products to you, sometimes we bring back items that are in high demand, so if you miss out on a steal, please add your name to the “waitlist” on the sold out item’s page so that you will be the first to hear about it, if and when it returns! Our buyers check in on our waitlists constantly, so the more people waiting for an item, the more likely it is that we can bring it back for you!

What are my payment options?
You can use any major credit card, PayPal, PayPal Credit or Apple Pay to pay for your order. Please note that you get charged right when you place the order, not when the item is shipped.

Do You Charge Sales Tax?
Yes, sales tax is applied to all states that require it by law. The tax is calculated based on applicable tax laws within each state.

How long does it take to get my item?
Your item is processed upon placing your order! Most items ship within just 3 business days but there are specialty items that will take up to 15 business days to ship. We always include the shipping times in the product description so you will know when exactly to expect a product to be delivered before you order it. Please see our dedicated SHIPPING page for more details.

What is the cost of shipping? Where do you ship?
No matter how much the item actually costs to ship, you’ll only ever be charged $5 per steal! We currently only ship within the contiguous United States. We are unfortunately not able to ship to APO, FPO or DPO at this time. We are always looking for ways to bring our steals to new people and territories, so we hope to expand our reach and provide more options soon. Please see our dedicated SHIPPING page for more details.

I have seen similar items elsewhere for twice as much. How is this possible?
Other retailers have hundreds or thousands of different products at any given time, with smaller quantities of each in stock. Since we order high quantities of just a few products, we are able to negotiate volume discounts with our vendors and pass those savings on to you. We also keep our warehouse costs very low for the same reason, and our team is small buy mighty! We never want to sacrifice quality, style or service, but will do everything else we can to keep our home decor affordable and attainable for all.

An Order I Placed
When can I purchase a Steal It Box?
We launch a new box every season. We always sell our boxes a season in advance (for instance the Fall box is available for purchase starting in Summer). The best way to stay informed on upcoming Steal It Boxes is to sign up for our email and SMS text message alerts.

Is the Steal It Box a subscription box?
No—It is a no-commitment, hassle-free quarterly box. Buy a single box, or come back each season and buy them all! We do not offer a subscription option at this time.

Can I choose what is in my box?
Each season’s box is carefully curated in advance and there are no variations among boxes. All boxes each season include the same items. If you buy more than one, you will receive identical boxes. We do not currently offer customizations.

I have heard of Steal It Box and Surprise Box. Are they the same thing?
Steal It Box and Surprise Box are two totally separate concepts, but both are boxes that contain multiple items that are worth so much more than their purchase price! Please see the table below for the differences at a glance:

I already purchased my Steal It Box, when is it shipping?
Steal It Boxes do not ship as quickly as our traditional steals as they require some extra love and care, but they are worth the wait! Steal It Boxes will be shipped in the order they are placed. That’s right, the sooner you place your order, the sooner you will receive it. We process and ship boxes in batches, so a day or two difference in when you buy it could mean a week or more difference in when you will receive it! You can find your specific shipping timeframe on the checkout page, in your Account next to the order status, and in your order confirmation email. You will receive a shipping confirmation email that will include your tracking information once your box leaves our warehouse!

My box and/or items arrived damaged. What should I do?
We are SO sorry to hear you received a damaged or incomplete box! Our teams do their very best to pack your items with care, but sometimes there is a human error on our side or a particularly bumpy ride with our delivery partners. If your order is incomplete or arrives in poor condition, please let us know ASAP to be eligible for a refund or replacement. You simply need to contact us within 30 days of the shipping date and include photos of both the item and the packaging it came in (be sure to save your box)! This helps us understand what went wrong so we can prevent similar issues for you and other customers in the future.

What is your return policy?

We accept returns unless otherwise stated in the item description. Returns are only accepted within 30 days of the date the item was sent out to you, as long as the item is unused, accompanied by a Return Merchandise Authorization (RMA) number, and returned in its original packaging. Make sure to hang on to your box until you are sure you LOVE your steal!
* Please note no returns are accepted for the Steal it Box. Since these items are carefully chosen and the boxes are priced way below retail, we are unable to do returns or substitutes for anything in your box. If you don’t like a particular item, we always recommend gifting to a friend, family member, or donating the item(s)! Add-on item returns will be excepted and treated the same as a Décor Steals return (unless otherwise noted).
You have two options for the return shipping:
1) You can either arrange and pay for the return shipping on your own
2) Or, you can request a prepaid return label from us and we will simply deduct the shipping fee from the amount to be refunded

Either way, the return shipping cost is your responsibility. Please keep in mind that the shipping cost for us to get the item to you typically exceeds $5, however we only charge you the small flat fee and cover the rest out of our pocket. The return shipping amount will likely be greater than $5 and will depend on the size/weight of the item, and where you are shipping it from. We prefer to do it this way rather than to increase the price of all items to cover the occasional return shipping costs for some—we hope you understand!

Once we receive your return, we will initiate the refund to your original form of payment. Certain merchandise, such as gift cards and final sale items, are not eligible for return. Unfortunately, any items claimed more than 30 days from the ship date are not eligible for a refund; please make sure you open up your boxes right away! To get a return started just click HERE to request an RMA! Unfortunately, we cannot accommodate exchanges at this time.

I am outside of the 30-day return window but have an item I can’t use or no longer want. What can I do?
We understand that sometimes you buy something and then for one reason or another it isn’t going to work out for you. Since we can only accept returns within 30 days, we came up with another solution for our customers! We have a Decor Steals Facebook page of course, but we also have Decor Steals Facebook groups, one of which is specifically for buying and selling Decor Steals items between fellow Stealers — Decor Steals Sell & Trade! You can post any items you purchased from us there, and hopefully your piece will be another person’s treasure. Similarly, if there is something you are searching for (a steal you missed or something you need additional quantities of) you can reach out to that community as well. We are not affiliated with or responsible for the transaction though, so you will need to work with the buyer or seller directly to arrange payment, shipping and so forth. We have seen thousands of happy exchanges take place through this group — best of luck!

Can I cancel an order?
We want to get you your steals as soon as humanly possible, so we begin to process your order the second it is placed! Unfortunately we are unable to cancel orders at this time so please review your order very carefully before placing it.

Wrong Item/Damaged Item Received
If your order has arrived damaged (or you receive the wrong item) be sure to notify us within 30 days of the original ship date in order to be eligible for a refund. Please include photos of both the item and the packaging it came in — these are required for our team to be able to assist you. This also helps us understand what went wrong so we can prevent similar issues for you and other customers in the future. To get started click HERE and select “Damaged or Wrong Item”.

I entered the wrong address for my order—now what?
Our system ships orders to the address you provide on the order form. Please be sure to proofread all details prior to checking out. We are unable to update/change your shipping address after “Checkout”. If you entered an incorrect address but your item is “returned to sender” you will receive a full refund for your item, minus your original $5 shipping fee. If your item is delivered to the wrong address, we are unfortunately unable to refund the item. Please double check your information prior to submitting your order to ensure the address is correct and complete!

How long does it take to get my item?
Your item is processed upon placing your order! Most items ship within just 3 business days but there are specialty items that will take up to 15 business days to ship. We always include the shipping times in the product description so you will know when exactly to expect a product to be delivered before you order it. Please see our dedicated SHIPPING page for more details.

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