- Box Details
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Box Details:
My Trove Box is a home decor subscription box on focused on helping you tell the story of your home – who you are, your passions, and your purpose. My Trove Box helps the busy home décor enthusiast looking to transform and elevate their space by introducing them to curated, exclusively designed home goods made with high-quality materials, and handcrafted by global master artisans. Members’ purchases economically empower communities, artisans, women and minority-owned small businesses.
Follow My Trove Box on Social Media
What you Get:
What You Get: Each seasonal quarterly box is packed with 5 – 8 timeless, curated decor accents, lifestyle, kitchen and houseware accessories for the home. We’ve curated a collection that ensures classic year-round “must-haves,” and encourages eco-friendliness by utilizing handmade, artisan-designed products sourced from natural and sustainable materials. With each box, members will see a cost savings of 40-50% percent off MSRP (a little over $350 in value).
Each My Trove Box will be accompanied by our Discover~Delight~Design~Delivered seasonal magazine highlighting styling and placement suggestions, with featured stories of the artisans and small businesses behind the decor item.
Your subscription through My Trove Box helps empower communities, artisans, and women-owned small businesses.
Videos:
My Trove Box Unboxing Summer 2022
FAQs:
How do I become a MY TROVE BOX Member — How does the subscription work?
When you become a MY TROVE BOX member, you’re joining a community of homeowners who enjoy curating their space with decor that has been designed and handmade by global artisans. Each product in your MY TROVE BOX touches and economically empowers communities, women and minority-owned small businesses, and artisans whose heritage craftsmanship and techniques has been passed down through the generations.
As part of the MY TROVE BOX membership, you’ll receive our quarterly, seasonal curation of 5 – 8 products that are globally focused, impact driven, ethically and sustainably made. Included with each box, is our Discover~Delight~Design~Delivered newsletter which shares more about the impact that your membership is making, and also provides styling tips and ideas.
You can join as a Quarterly Member for $199.95 USD to reserve just one box upfront, or Annually for $699.80 USD to reserve all four core boxes upfront. Annual Members receive a savings of $100 (or $25 per box), as a perk of making a longer term commitment to the membership. We ship to members whose shipping addresses are located in the 48 contiguous U.S. states — excluding Alaska, Hawaii and all off-shore U.S. territories and possessions, such as Puerto Rico.
Your subscription will automatically renew according to your subscription type:
Quarterly renewal occurs every 3 months, on the 1st of the seasonal month — December, March, June, and September.
Annual renewal occurs at the start of your 5th quarter, on the 1st of the seasonal month — December, March, June, and September.
Going forward as a renewing member, our core seasonal box will always be reserved for you and will ship within the first seasonal month (December, March, June, September).
What is the current box for sale?
If you purchase a membership today, the first box in your subscription will be our Summer 2022 box! Our Summer box is set to sell out due to the limited number of boxes we will be making available to our new members who sign up today! We are very excited to share all of the wonderful, exclusively designed products and stories that make up our seasonal boxes! Stay tuned for more product reveals and season announcements!
Our boxes are based on the following seasonal schedule:
Spring: March 1
Summer: June 1
Fall: Sept 1
Winter: December 1
What will be in my box?
Head to our home page, and click in to see and read about each of the products in our current season’s box. Don’t forget to join our Instagram page @mytrovebox to check out the latest product reveal spoilers. If you want to learn more about each product (such as its provenance, the community it impacted, its multiple uses, and suggested placement ideas in your home), our Instagram page is a great place to start and browse for that as well!
Each MY TROVE BOX includes a curation of 5 – 8 full sized products. All items have been selected with a discerning eye and are especially picked based on the following criterias:
– The items are chosen for their quality and exceptional craftsmanship by their makers.
– It is considered a must-have, foundational item for your home.
– It is timeless and year-round, which means items can be used during multiple seasons, and possesses a tasteful color scheme that can coexist with an existing owner’s decor style.
– It is multi-functional, so you get long term value for the item in its many uses.
– Featured items will have limited availability as they have been exclusively designed by the artisan for MY TROVE BOX. Once we sell out, we are out!
How many items are included in my MY TROVE BOX?
Each MY TROVE BOX includes a curation of 5 – 8 products that are timeless in style, multi-functional, and give back! The number of products per quarterly box will vary based on that quarter.
A handful of these items may be ‘exclusively designed’ for MY TROVE BOX that you will not be able to find anywhere else.
Each season, you will have access to see what is coming in the current box by heading to our website http://www.mytrovebox.com under Current Box. Our Discover~Delight~Design~Delivered newsletter inside your MY TROVE BOX will also include information on the products, their provenance, and their makers.
Upon receipt of your box, if you find that a product is missing or have questions about the curation of your box, please send a message to help@mytrovebox.com and we will look into this for you!
How does MY TROVE BOX give back?
Every product that we include in MY TROVE BOX is made ethically and sustainably — through our artisan and design partners, we are focused on creating meaningful opportunities that give back to their community, vocational programs to benefit women, providing scholarships, and education for at-risk youth.
We hope you’ll join us on our journey and follow our social media channels throughout the season to learn more about how your purchase of MY TROVE BOX impacts these communities.
QUARTERLY AND ANNUAL MEMBERSHIPS
What is a Quarterly Subscription?
MY TROVE BOX offers two membership types: Quarterly and Annual.
When you subscribe to a Quarterly Membership, you will be charged $199.95 USD (plus taxes and shipping, if applicable*) at the time of purchase for your first MY TROVE BOX. After that, you will be automatically charged a renewal fee of $ 199.95 USD (plus taxes and shipping, if applicable*) on the 1st of each seasonal month for each MY TROVE BOX until the membership is paused or cancelled.
Spring: March 1
Summer: June 1
Fall: Sept 1
Winter: December 1
As a Quarterly Member, you can pause or cancel your membership by the 25th day of the preceding month prior to the 1st of the next seasonal month (March 1st, June 1st, September 1st, and December 1st).
For example, if you are wanting to pause or cancel your Quarterly Subscription before the Winter Box, you must pause or cancel by the 25th day of the month preceding December 1st to prevent your subscription from renewing on this date.
– August 25th for September 1st Fall Renewal
– November 25th for December 1st Winter Renewal
– February 25th for March 1st Spring Renewal
– May 25th for June 1st Summer Renewal
Currently, all products are the same for both Quarterly and Annual Members. If you are a Quarterly Member and are interested in upgrading your subscription to an Annual Membership, you can do so today from your MY ACCOUNT/ MANAGE SUBSCRIPTIONS page of your Account — just follow the instructions in our FAQ How do I upgrade my Quarterly Subscription to an Annual Subscription? You can also always send an email to our Support Team at help@mytrovebox.com and we will happily process your upgrade request!
What is an Annual Subscription?
MY TROVE BOX offers two membership types: Quarterly and Annual.
When you subscribe to an Annual Membership, you receive four MY TROVE BOXES at a discounted rate, saving $100 USD across the year — or $25 USD per box — as a perk of making a longer term commitment to the Membership. You will be charged $699.80 USD (plus taxes and shipping, if applicable*) at the time of purchase for your first year of seasonal MY TROVE BOXES. This purchase is nonrefundable and includes all four quarters of MY TROVE BOX (Spring, Summer, Fall, and Winter). After that, your Annual Subscription will automatically renew each year at the start of your fifth quarter, and your account will be charged $699.80 USD, until you pause or cancel.
For example, if the first box that you received was the Summer 2022 MY TROVE BOX, your annual renewal date will fall on June 1, 2023 (the start of the Summer MY TROVE BOX season).
As an Annual Member, if you find you would like to skip one of your upcoming seasonal boxes, you may pause your membership at anytime by the 25th day of the preceding month prior to the 1st of the next seasonal month (March 1st, June 1st, September 1st, and December 1st).
For example, if you wish to pause your Annual Subscription to skip the Spring Box, your request to pause must be submitted by February 25th before the March 1st Spring renewal to prevent the Spring Box from shipping on this date.
– August 25th for September 1st Fall Renewal
– November 25th for December 1st Winter Renewal
– February 25th for March 1st Spring Renewal
– May 25th for June 1st Summer Renewal
You can also cancel your membership with no penalties or cancellation fees at anytime prior to the your annual renewal date, to prevent your subscription from renewing at the start of your fifth quarter. As an example, if the first MY TROVE BOX that you received was the Fall 2020 MY TROVE BOX, your annual renewal date will fall on September 1, 2021. Cancelling your annual membership will prevent your subscription from renewing at the start of your fifth quarter, but you will still receive any of the remaining four seasonal boxes for which you were previously billed.
Can I customize my box?
At this time, MY TROVE BOX is offering limited box customization to our Annual Members. The good news is that we are also working on offering this feature to our Quarterly members in the immediate future when the opportunity presents itself.
If you are a Quarterly Member and are interested in upgrading your subscription to an Annual Membership, you may do so from your MY ACCOUNT/ MANAGE SUBSCRIPTIONS page of your Account — just follow the instructions in our FAQ
Can I purchase just one MY TROVE BOX?
Yes! We have just added a one-time purchase option for our customers who are interested in gifting or receiving only one box before committing to our quarterly or annual subscription.
However, if you do purchase a Quarterly Subscription, you are free to cancel it at any time prior to the next renewal billing date to prevent it from automatically renewing for the following season and ensure you receive only one MY TROVE BOX.
Please remember that if you are only interested in purchasing one box through the subscription option, you must submit your cancellation by the 25th of the preceding month prior to the 1st of each Quarterly renewal date (March 1st for Spring, June 1st for Summer, September 1st for Fall, and December 1st for Winter) to ensure your seasonal MY TROVE BOX does not renew, and you are not charged and sent another box. Failure to submit a cancellation prior to or on the 25th of the preceding month (refer to schedule below), your renewal and order will be entered into the fulfillment process, where it will be considered final and nonrefundable.
– August 25th for September 1st Fall Renewal
– November 25th for December 1st Winter Renewal
– February 25th for March 1st Spring Renewal
– May 25th for June 1st Summer Renewal
RETURNS/ EXCHANGES/DAMAGES/ CANCELLATIONS/ MEMBERSHIP PAUSE
Does MY TROVE BOX accept returns?
MY TROVE BOX purchases are nonrefundable and we do not accept returns or exchanges. Any returns made to us will not be eligible for a refund.
If you have received a damaged product, or if you are missing a product, please email our Support Team at help@mytrovebox.com within two (2) weeks of delivery, and we will assist you with getting the item replaced! In order to help us expedite replacement of any damaged product, please include photos of the damages to the product itself as well as the box you received when reaching out to our Support Team. Please also be prepared to send the damaged item back to us.
If your delivery is missing, we must be notified via email within two (2) weeks of receiving your tracking information. If MY TROVE BOX is not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. All refunds are granted at the sole discretion of MY TROVE BOX.
We deeply regret any time a Member’s experience is impacted as a result of a damaged or incomplete shipment.
IMPORTANT TO NOTE: MY TROVE BOX reserves the right to terminate a customer’s membership(s) in the event of a fraudulent claim for goods received and misrepresented as damaged or missing.
What do I do if I received a damaged product, or missing an item altogether?
Should you ever receive a product that is damaged, or your shipment is missing a product altogether, please send an email to help@mytrovebox.com within two (2) weeks of delivery and our Support Team will assist you with replacing this item! To expedite this process, please include a photo of the damaged product.
What is your cancellation policy?
All MY TROVE BOX purchases are final and nonrefundable. Quarterly and Annual Members may cancel their MY TROVE BOX subscription(s) at any time prior to their next renewal date to prevent the subscription from renewing. You will not be charged a cancellation fee.
Cancelling your subscription with MY TROVE BOX, prevents it from renewing on its next renewal date. Please be aware this does not automatically issue a refund and you will still receive any seasonal boxes remaining under your subscription term prior to its next renewal date. A cancellation mid-way through an Annual Member’s subscription does not automatically issue a refund for the remaining boxes left in their annual term prior to renewal.
If you are unsure when your next renewal date is, please send an email to help@mytrovebox.com and we will look into this for you!
Once your subscription has renewed, MY TROVE BOX cannot retroactively terminate and refund the renewal charge. Orders are fulfilled immediately on each quarterly renewal date; once a box enters the fulfillment process, we are unable to cancel the order and prevent the box from shipping to its destination. Once your order has entered the fulfilment process, it is considered final and nonrefundable.
IMPORTANT TO NOTE: If you are not interested in receiving the upcoming MY TROVE BOX, you also have the option to PAUSE your subscription (skip one box). As an Annual Member, pausing your subscription will extend your term and you will still receive 4 boxes in total.
If you would like to CANCEL (prevent the renewal of) your subscription, you can do so from your MY ACCOUNT/ MANAGE SUBSCRIPTIONS page when logged in to your Account, or by sending an email to our Support Team at help@mytrovebox.com.
A cancel or pause request must be submitted by the 25th of the preceding month prior to the seasonal renewal date (September 1st for Fall, December 1st for Winter, March 1st for Spring, and June 1st for Summer) in order to prevent receiving a box for that season.
IMPORTANT TO NOTE: MY TROVE BOX reserves the right to terminate a customer’s membership(s) in the event of a fraudulent claim for goods received and misrepresented as damaged or missing.
How do I pause my subscription?
You may pause your subscription to skip the current box and continue on with the next seasonal box. This option is available to both Quarterly and Annual Members. For Annual Members specifically, pausing will simply skip the current season and extend your one year term — so in total, you will still receive four quarterly boxes. To request a pause on your subscription, please send an email to help@mytrovebox.com and our Support Team will take care of this for you!
IMPORTANT TO NOTE: A pause request must be submitted by the 25th of the preceding month prior to the seasonal renewal date in order to prevent receiving a box for that season.
– August 25th for September 1st Fall Renewal
– November 25th for December 1st Winter Renewal
– February 25th for March 1st Spring Renewal
– May 25th for June 1st Summer Renewal
SHIPPING POLICY
What is Your Shipping Policy?
Due to the prolonged spread of the global pandemic and the impact on our artisans’ supply chain, labor shortages, and rising fuel prices, we deeply appreciate your understanding as MY TROVE BOX and our artisan partners try to manage these shortages and increasing costs.
Carriers such as FedEx and UPS have increased delivery surcharges to offset their fuel and overtime expenses to ensure your packages are delivered to you on time. In the past, we have absorbed the entirety of the surcharges on top of the standard shipping charges to get the quarterly boxes to your homes. We have reached the point where, as a small business, we can no longer continue to absorb these increased costs. To continue giving you the quality and value you have come to expect we will be switching to a flat-rate delivery surcharge of $14.95 per seasonal box shipment. Annual Members will be charged shipping upfront for all four boxes. MY TROVE BOX will continue to cover the standard shipping charges for your seasonal boxes.
Our new shipping policy will go into effect on September 15th, 2021 and apply to all seasonal box purchases. Marketplace purchases will continue to be charged a separate, flat shipping rate of $11.95.
We appreciate your understanding. We remain committed to giving you the customer care, quality products and money saving programs that you’ve come to know and expect from MY TROVE BOX.
Please note that we are no longer responsible for damage to your order or risk of loss once we deliver your order to the common carrier for shipment to you. Title to your order passes from us to you at the time we deliver your order to the common carrier. We reserve the right to choose any common carrier to ship your order to you. We cannot ship your order to a post office box, to certain addresses, or on certain days. We reserve the right to ship your order in multiple boxes or shipments.
When do your quarterly boxes ship?
We aim to ship out boxes based on the following schedule:
Spring: March 1
Summer: June 1
Fall: Sept 1
Winter: December 1
If for any reason, there is a delay due to supply chain issues, we will notify our members as soon as possible with a new estimated timeframe for shipment.
My Trove Box charges a flat $14.95 shipping fee on each seasonal box shipped. Annual members are charged shipping upfront for all four boxes. Please refer to our new Shipping policy in FAQs.
We ship to addresses located in the 48 contiguous U.S. states only — *excluding Alaska, Hawaii and all off-shore U.S. territories and possessions, such as Puerto Rico.
MY TROVE BOX is not able ship to post office boxes (PO Boxes). Our
carrier only accepts shipments to a valid street address.
Marketplace orders will continue to be charged a separate, small flat shipping fee.
*Please know that we are looking to expand our shipping to Alaska, Hawaii, and all off-shore U.S. territories and possessions, as well as internationally in the near future. Once we do, you will be the first to know and we look forward to having you in our membership!
Can I have MY TROVE BOX shipped to a P.O. Box?
MY TROVE BOX is not able ship to post office boxes (PO Boxes). Our carrier only accepts shipments to a valid street address.
Do you ship internationally? Does international shipping cost extra?
At this time, MY TROVE BOX only ships to customers whose shipping addresses are located in the 48 contiguous U.S. states only — excluding Alaska, Hawaii and all off-shore U.S. territories and possessions, such as Puerto Rico.
Marketplace orders will be charged a separate, flat shipping fee.
Please know that we are looking to expand our shipping to Canada, Alaska, Hawaii, and all off-shore U.S. territories and possessions, as well as internationally in the near future. Once we do, you will be the first to know and we look forward to having you in our membership!
Get in Touch with My Trove Box:
My Trove Box
Shipping since: September 2019
$224.95 quarterly
My Trove Box is a home decor subscription box that introduces members to artisan made products while supporting sustainability and social responsibility.
loyalty
Use code AYOB15 for $15 Off Your Order!
Highlights
Shipping: $18.95
Ships to:
Ships from: Usa
Ships: Quarterly
Currency: USD
Awards
Nominee:
Best Premium Box 2022
Categories
Home- Box Details
- Box Reviews
- What You Get
- Videos
- FAQ
- Contact
Box Details:
My Trove Box is a home decor subscription box on focused on helping you tell the story of your home – who you are, your passions, and your purpose. My Trove Box helps the busy home décor enthusiast looking to transform and elevate their space by introducing them to curated, exclusively designed home goods made with high-quality materials, and handcrafted by global master artisans. Members’ purchases economically empower communities, artisans, women and minority-owned small businesses.
Follow My Trove Box on Social Media
What you Get:
What You Get: Each seasonal quarterly box is packed with 5 – 8 timeless, curated decor accents, lifestyle, kitchen and houseware accessories for the home. We’ve curated a collection that ensures classic year-round “must-haves,” and encourages eco-friendliness by utilizing handmade, artisan-designed products sourced from natural and sustainable materials. With each box, members will see a cost savings of 40-50% percent off MSRP (a little over $350 in value).
Each My Trove Box will be accompanied by our Discover~Delight~Design~Delivered seasonal magazine highlighting styling and placement suggestions, with featured stories of the artisans and small businesses behind the decor item.
Your subscription through My Trove Box helps empower communities, artisans, and women-owned small businesses.
Videos:
My Trove Box Unboxing Summer 2022
FAQs:
How do I become a MY TROVE BOX Member — How does the subscription work?
When you become a MY TROVE BOX member, you’re joining a community of homeowners who enjoy curating their space with decor that has been designed and handmade by global artisans. Each product in your MY TROVE BOX touches and economically empowers communities, women and minority-owned small businesses, and artisans whose heritage craftsmanship and techniques has been passed down through the generations.
As part of the MY TROVE BOX membership, you’ll receive our quarterly, seasonal curation of 5 – 8 products that are globally focused, impact driven, ethically and sustainably made. Included with each box, is our Discover~Delight~Design~Delivered newsletter which shares more about the impact that your membership is making, and also provides styling tips and ideas.
You can join as a Quarterly Member for $199.95 USD to reserve just one box upfront, or Annually for $699.80 USD to reserve all four core boxes upfront. Annual Members receive a savings of $100 (or $25 per box), as a perk of making a longer term commitment to the membership. We ship to members whose shipping addresses are located in the 48 contiguous U.S. states — excluding Alaska, Hawaii and all off-shore U.S. territories and possessions, such as Puerto Rico.
Your subscription will automatically renew according to your subscription type:
Quarterly renewal occurs every 3 months, on the 1st of the seasonal month — December, March, June, and September.
Annual renewal occurs at the start of your 5th quarter, on the 1st of the seasonal month — December, March, June, and September.
Going forward as a renewing member, our core seasonal box will always be reserved for you and will ship within the first seasonal month (December, March, June, September).
What is the current box for sale?
If you purchase a membership today, the first box in your subscription will be our Summer 2022 box! Our Summer box is set to sell out due to the limited number of boxes we will be making available to our new members who sign up today! We are very excited to share all of the wonderful, exclusively designed products and stories that make up our seasonal boxes! Stay tuned for more product reveals and season announcements!
Our boxes are based on the following seasonal schedule:
Spring: March 1
Summer: June 1
Fall: Sept 1
Winter: December 1
What will be in my box?
Head to our home page, and click in to see and read about each of the products in our current season’s box. Don’t forget to join our Instagram page @mytrovebox to check out the latest product reveal spoilers. If you want to learn more about each product (such as its provenance, the community it impacted, its multiple uses, and suggested placement ideas in your home), our Instagram page is a great place to start and browse for that as well!
Each MY TROVE BOX includes a curation of 5 – 8 full sized products. All items have been selected with a discerning eye and are especially picked based on the following criterias:
– The items are chosen for their quality and exceptional craftsmanship by their makers.
– It is considered a must-have, foundational item for your home.
– It is timeless and year-round, which means items can be used during multiple seasons, and possesses a tasteful color scheme that can coexist with an existing owner’s decor style.
– It is multi-functional, so you get long term value for the item in its many uses.
– Featured items will have limited availability as they have been exclusively designed by the artisan for MY TROVE BOX. Once we sell out, we are out!
How many items are included in my MY TROVE BOX?
Each MY TROVE BOX includes a curation of 5 – 8 products that are timeless in style, multi-functional, and give back! The number of products per quarterly box will vary based on that quarter.
A handful of these items may be ‘exclusively designed’ for MY TROVE BOX that you will not be able to find anywhere else.
Each season, you will have access to see what is coming in the current box by heading to our website http://www.mytrovebox.com under Current Box. Our Discover~Delight~Design~Delivered newsletter inside your MY TROVE BOX will also include information on the products, their provenance, and their makers.
Upon receipt of your box, if you find that a product is missing or have questions about the curation of your box, please send a message to help@mytrovebox.com and we will look into this for you!
How does MY TROVE BOX give back?
Every product that we include in MY TROVE BOX is made ethically and sustainably — through our artisan and design partners, we are focused on creating meaningful opportunities that give back to their community, vocational programs to benefit women, providing scholarships, and education for at-risk youth.
We hope you’ll join us on our journey and follow our social media channels throughout the season to learn more about how your purchase of MY TROVE BOX impacts these communities.
QUARTERLY AND ANNUAL MEMBERSHIPS
What is a Quarterly Subscription?
MY TROVE BOX offers two membership types: Quarterly and Annual.
When you subscribe to a Quarterly Membership, you will be charged $199.95 USD (plus taxes and shipping, if applicable*) at the time of purchase for your first MY TROVE BOX. After that, you will be automatically charged a renewal fee of $ 199.95 USD (plus taxes and shipping, if applicable*) on the 1st of each seasonal month for each MY TROVE BOX until the membership is paused or cancelled.
Spring: March 1
Summer: June 1
Fall: Sept 1
Winter: December 1
As a Quarterly Member, you can pause or cancel your membership by the 25th day of the preceding month prior to the 1st of the next seasonal month (March 1st, June 1st, September 1st, and December 1st).
For example, if you are wanting to pause or cancel your Quarterly Subscription before the Winter Box, you must pause or cancel by the 25th day of the month preceding December 1st to prevent your subscription from renewing on this date.
– August 25th for September 1st Fall Renewal
– November 25th for December 1st Winter Renewal
– February 25th for March 1st Spring Renewal
– May 25th for June 1st Summer Renewal
Currently, all products are the same for both Quarterly and Annual Members. If you are a Quarterly Member and are interested in upgrading your subscription to an Annual Membership, you can do so today from your MY ACCOUNT/ MANAGE SUBSCRIPTIONS page of your Account — just follow the instructions in our FAQ How do I upgrade my Quarterly Subscription to an Annual Subscription? You can also always send an email to our Support Team at help@mytrovebox.com and we will happily process your upgrade request!
What is an Annual Subscription?
MY TROVE BOX offers two membership types: Quarterly and Annual.
When you subscribe to an Annual Membership, you receive four MY TROVE BOXES at a discounted rate, saving $100 USD across the year — or $25 USD per box — as a perk of making a longer term commitment to the Membership. You will be charged $699.80 USD (plus taxes and shipping, if applicable*) at the time of purchase for your first year of seasonal MY TROVE BOXES. This purchase is nonrefundable and includes all four quarters of MY TROVE BOX (Spring, Summer, Fall, and Winter). After that, your Annual Subscription will automatically renew each year at the start of your fifth quarter, and your account will be charged $699.80 USD, until you pause or cancel.
For example, if the first box that you received was the Summer 2022 MY TROVE BOX, your annual renewal date will fall on June 1, 2023 (the start of the Summer MY TROVE BOX season).
As an Annual Member, if you find you would like to skip one of your upcoming seasonal boxes, you may pause your membership at anytime by the 25th day of the preceding month prior to the 1st of the next seasonal month (March 1st, June 1st, September 1st, and December 1st).
For example, if you wish to pause your Annual Subscription to skip the Spring Box, your request to pause must be submitted by February 25th before the March 1st Spring renewal to prevent the Spring Box from shipping on this date.
– August 25th for September 1st Fall Renewal
– November 25th for December 1st Winter Renewal
– February 25th for March 1st Spring Renewal
– May 25th for June 1st Summer Renewal
You can also cancel your membership with no penalties or cancellation fees at anytime prior to the your annual renewal date, to prevent your subscription from renewing at the start of your fifth quarter. As an example, if the first MY TROVE BOX that you received was the Fall 2020 MY TROVE BOX, your annual renewal date will fall on September 1, 2021. Cancelling your annual membership will prevent your subscription from renewing at the start of your fifth quarter, but you will still receive any of the remaining four seasonal boxes for which you were previously billed.
Can I customize my box?
At this time, MY TROVE BOX is offering limited box customization to our Annual Members. The good news is that we are also working on offering this feature to our Quarterly members in the immediate future when the opportunity presents itself.
If you are a Quarterly Member and are interested in upgrading your subscription to an Annual Membership, you may do so from your MY ACCOUNT/ MANAGE SUBSCRIPTIONS page of your Account — just follow the instructions in our FAQ
Can I purchase just one MY TROVE BOX?
Yes! We have just added a one-time purchase option for our customers who are interested in gifting or receiving only one box before committing to our quarterly or annual subscription.
However, if you do purchase a Quarterly Subscription, you are free to cancel it at any time prior to the next renewal billing date to prevent it from automatically renewing for the following season and ensure you receive only one MY TROVE BOX.
Please remember that if you are only interested in purchasing one box through the subscription option, you must submit your cancellation by the 25th of the preceding month prior to the 1st of each Quarterly renewal date (March 1st for Spring, June 1st for Summer, September 1st for Fall, and December 1st for Winter) to ensure your seasonal MY TROVE BOX does not renew, and you are not charged and sent another box. Failure to submit a cancellation prior to or on the 25th of the preceding month (refer to schedule below), your renewal and order will be entered into the fulfillment process, where it will be considered final and nonrefundable.
– August 25th for September 1st Fall Renewal
– November 25th for December 1st Winter Renewal
– February 25th for March 1st Spring Renewal
– May 25th for June 1st Summer Renewal
RETURNS/ EXCHANGES/DAMAGES/ CANCELLATIONS/ MEMBERSHIP PAUSE
Does MY TROVE BOX accept returns?
MY TROVE BOX purchases are nonrefundable and we do not accept returns or exchanges. Any returns made to us will not be eligible for a refund.
If you have received a damaged product, or if you are missing a product, please email our Support Team at help@mytrovebox.com within two (2) weeks of delivery, and we will assist you with getting the item replaced! In order to help us expedite replacement of any damaged product, please include photos of the damages to the product itself as well as the box you received when reaching out to our Support Team. Please also be prepared to send the damaged item back to us.
If your delivery is missing, we must be notified via email within two (2) weeks of receiving your tracking information. If MY TROVE BOX is not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. All refunds are granted at the sole discretion of MY TROVE BOX.
We deeply regret any time a Member’s experience is impacted as a result of a damaged or incomplete shipment.
IMPORTANT TO NOTE: MY TROVE BOX reserves the right to terminate a customer’s membership(s) in the event of a fraudulent claim for goods received and misrepresented as damaged or missing.
What do I do if I received a damaged product, or missing an item altogether?
Should you ever receive a product that is damaged, or your shipment is missing a product altogether, please send an email to help@mytrovebox.com within two (2) weeks of delivery and our Support Team will assist you with replacing this item! To expedite this process, please include a photo of the damaged product.
What is your cancellation policy?
All MY TROVE BOX purchases are final and nonrefundable. Quarterly and Annual Members may cancel their MY TROVE BOX subscription(s) at any time prior to their next renewal date to prevent the subscription from renewing. You will not be charged a cancellation fee.
Cancelling your subscription with MY TROVE BOX, prevents it from renewing on its next renewal date. Please be aware this does not automatically issue a refund and you will still receive any seasonal boxes remaining under your subscription term prior to its next renewal date. A cancellation mid-way through an Annual Member’s subscription does not automatically issue a refund for the remaining boxes left in their annual term prior to renewal.
If you are unsure when your next renewal date is, please send an email to help@mytrovebox.com and we will look into this for you!
Once your subscription has renewed, MY TROVE BOX cannot retroactively terminate and refund the renewal charge. Orders are fulfilled immediately on each quarterly renewal date; once a box enters the fulfillment process, we are unable to cancel the order and prevent the box from shipping to its destination. Once your order has entered the fulfilment process, it is considered final and nonrefundable.
IMPORTANT TO NOTE: If you are not interested in receiving the upcoming MY TROVE BOX, you also have the option to PAUSE your subscription (skip one box). As an Annual Member, pausing your subscription will extend your term and you will still receive 4 boxes in total.
If you would like to CANCEL (prevent the renewal of) your subscription, you can do so from your MY ACCOUNT/ MANAGE SUBSCRIPTIONS page when logged in to your Account, or by sending an email to our Support Team at help@mytrovebox.com.
A cancel or pause request must be submitted by the 25th of the preceding month prior to the seasonal renewal date (September 1st for Fall, December 1st for Winter, March 1st for Spring, and June 1st for Summer) in order to prevent receiving a box for that season.
IMPORTANT TO NOTE: MY TROVE BOX reserves the right to terminate a customer’s membership(s) in the event of a fraudulent claim for goods received and misrepresented as damaged or missing.
How do I pause my subscription?
You may pause your subscription to skip the current box and continue on with the next seasonal box. This option is available to both Quarterly and Annual Members. For Annual Members specifically, pausing will simply skip the current season and extend your one year term — so in total, you will still receive four quarterly boxes. To request a pause on your subscription, please send an email to help@mytrovebox.com and our Support Team will take care of this for you!
IMPORTANT TO NOTE: A pause request must be submitted by the 25th of the preceding month prior to the seasonal renewal date in order to prevent receiving a box for that season.
– August 25th for September 1st Fall Renewal
– November 25th for December 1st Winter Renewal
– February 25th for March 1st Spring Renewal
– May 25th for June 1st Summer Renewal
SHIPPING POLICY
What is Your Shipping Policy?
Due to the prolonged spread of the global pandemic and the impact on our artisans’ supply chain, labor shortages, and rising fuel prices, we deeply appreciate your understanding as MY TROVE BOX and our artisan partners try to manage these shortages and increasing costs.
Carriers such as FedEx and UPS have increased delivery surcharges to offset their fuel and overtime expenses to ensure your packages are delivered to you on time. In the past, we have absorbed the entirety of the surcharges on top of the standard shipping charges to get the quarterly boxes to your homes. We have reached the point where, as a small business, we can no longer continue to absorb these increased costs. To continue giving you the quality and value you have come to expect we will be switching to a flat-rate delivery surcharge of $14.95 per seasonal box shipment. Annual Members will be charged shipping upfront for all four boxes. MY TROVE BOX will continue to cover the standard shipping charges for your seasonal boxes.
Our new shipping policy will go into effect on September 15th, 2021 and apply to all seasonal box purchases. Marketplace purchases will continue to be charged a separate, flat shipping rate of $11.95.
We appreciate your understanding. We remain committed to giving you the customer care, quality products and money saving programs that you’ve come to know and expect from MY TROVE BOX.
Please note that we are no longer responsible for damage to your order or risk of loss once we deliver your order to the common carrier for shipment to you. Title to your order passes from us to you at the time we deliver your order to the common carrier. We reserve the right to choose any common carrier to ship your order to you. We cannot ship your order to a post office box, to certain addresses, or on certain days. We reserve the right to ship your order in multiple boxes or shipments.
When do your quarterly boxes ship?
We aim to ship out boxes based on the following schedule:
Spring: March 1
Summer: June 1
Fall: Sept 1
Winter: December 1
If for any reason, there is a delay due to supply chain issues, we will notify our members as soon as possible with a new estimated timeframe for shipment.
My Trove Box charges a flat $14.95 shipping fee on each seasonal box shipped. Annual members are charged shipping upfront for all four boxes. Please refer to our new Shipping policy in FAQs.
We ship to addresses located in the 48 contiguous U.S. states only — *excluding Alaska, Hawaii and all off-shore U.S. territories and possessions, such as Puerto Rico.
MY TROVE BOX is not able ship to post office boxes (PO Boxes). Our
carrier only accepts shipments to a valid street address.
Marketplace orders will continue to be charged a separate, small flat shipping fee.
*Please know that we are looking to expand our shipping to Alaska, Hawaii, and all off-shore U.S. territories and possessions, as well as internationally in the near future. Once we do, you will be the first to know and we look forward to having you in our membership!
Can I have MY TROVE BOX shipped to a P.O. Box?
MY TROVE BOX is not able ship to post office boxes (PO Boxes). Our carrier only accepts shipments to a valid street address.
Do you ship internationally? Does international shipping cost extra?
At this time, MY TROVE BOX only ships to customers whose shipping addresses are located in the 48 contiguous U.S. states only — excluding Alaska, Hawaii and all off-shore U.S. territories and possessions, such as Puerto Rico.
Marketplace orders will be charged a separate, flat shipping fee.
Please know that we are looking to expand our shipping to Canada, Alaska, Hawaii, and all off-shore U.S. territories and possessions, as well as internationally in the near future. Once we do, you will be the first to know and we look forward to having you in our membership!
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