FAQs:

What is Care/of?

Care/of provides a monthly subscription of personalized vitamins. Each month, our customers receive some of the best health and wellness products right to their door, including our signature box of 30 daily vitamin packs along with a new line of powders products chosen just for them. 

How many packs do I receive?

Each box comes with 30 packs, meant to be taken once a day. Powders come with the amount specified online and are meant to be taken as needed depending on your lifestyle. Once you’re near the end of a month of vitamins or powders, we’ll be preparing a new box to arrive before your month ends.

How does pricing work?

For vitamins, the quantities on the site reflect what’s included in a daily pack, and prices on the product pages are the price per month! So for example, Vitamin D is $5 per month, and you’ll take one pill per day. You’ll get a box with 30 daily packs. That means your cost for Vitamin D is $5/month or about $0.16/day.

Powders work a little bit differently. Since they’re not necessarily meant to be taken daily (though you’re certainly welcome to do so!), the quantities reflect what’s included per month. Ordering a five-pack Chill Factor, for instance, will get you you 5 sticks of Chill Factor for $5 that you can use as-needed throughout the month.

Can I just order one month?

If you would just like to purchase once to try us out, you can indefinitely pause additional orders after you’ve placed your order. You can resume at the future at any time!

Where do you ship?

We ship to USPS-verified addresses in all fifty US states, verified addresses in US territories, and Canada!

How does my subscription work?

It’s super easy! We send you a box of monthly vitamins every thirty days. You can edit your subscriptions or future packs any time, and we always remind you a couple days before any renewal order processes.

How can I delay my next delivery?

It’s easy! In your account you have the options to delay your next delivery by a week, two weeks, or a month. You can find this by signing in and clicking into Your Plan while logged into our app or our site, and then clicking the “Edit Date” button and “Delay” on whichever subscription you’d like to delay.

If you have an order that just processed or is in transit, any changes you make will be applied to your next, unprocessed order.

How much does shipping cost?

Shipping is free for orders $20 and up, and $8 for orders under $20. This excludes first-time orders where a referral code is used – these orders include an $8 shipping charge no matter what the order value is.

How can I cancel an order?

We’re not able to edit orders once they’ve been placed, and unfortunately that means we’re also unable to cancel them.

If an order appears in your Order History, there’s no way for us to edit or cancel it. This is because we have to rigorously plan the packing of our orders to ensure we’re hitting our stringent quality standards as well as making sure the level of personalization that goes into each and every Care/of order is as streamlined as possible so customers receive orders as quickly as possible.

Because of this, the Care Team will not be able to cancel any already-placed orders. However, you can always delay , pause, or cancel future orders.

How can I cancel my subscription?

We’ll be sad to see you go! You cancel any time on our mobile or desktop site by logging in, going to Your Plan, and Account Settings. Requesting to pause your subscription indefinitely will fully cancel it, so you won’t be billed for any future orders unless you reactivate manually in the future. Any already-processed orders will still ship, so if you see it in your Order History it will come to your door. Once you pause the subscription, you can confirm its status by visiting the Upcoming Orders page. And don’t worry – since we make cancelling anytime so easy, there’s no need to email us.

Get in Touch with Care/of: