THE PLAY KITS SUBSCRIPTION

What is the difference between Baby and Toddler Play Kits?

Baby Play Kits are designed for baby’s first 12 months of life: the “fourth trimester” (0 to 12 Weeks), and Months 3-4, 5-6, 7-8, 9-10 and 11-12. There are 6 total Baby Play Kits. Toddler Play Kits are designed for toddlers 13-24 months old and are shipped every quarter (every 3 months). There are 4 total Toddler Play Kits.

Can I purchase just one plaything by itself?

We do not sell any Play Kit item on its own. We have crafted each kit to be developmentally appropriate for each age group and as a whole, each kit has even more value than the playthings do independently.

How does The Play Kit subscription work?

The Play Kit subscription program delivers stage-based play products directly to your door every other month. We’ve done the research to develop products that are right for your child’s development stage by stage, accompanied by an in-depth Activity Guide that helps you learn right alongside your baby. The

products and information in each Play Kit were informed by published research in the field of child development and reviewed by child development specialists from multiple disciplines. And best of all, you get to keep every one of the playthings!

Why are there 6 Baby Play Kits and only 4 Toddler Play Kits?

Great question. Science tells us that after a child’s first year, his or her developmental path broadens considerably. We’ve packed more playthings into each Toddler Play Kit to keep your one-year-old busy and engaged for 3 full months, versus the 2-month periods of each Baby Play Kit. Breaking down the cost, the essential monthly price remains the same.

What if I want Play Kits that are not in my subscription plan?

Previous Play Kits can be added on at the same time a subscription is started and will ship at the same time as your first recommended Play Kit. If you’re in the middle of your subscription, please contact us and we’ll take care of you.

Do I have to return the playthings?

No, you do not—they are all yours to keep.

How do you determine which kits are right for my child?

The recommended Play Kit is based on your baby’s birth date and when he or she will grow into the next micro-stage of development. Every product and piece of information in each Play Kit was informed by published research in the field of child development and reviewed by child development specialists from multiple disciplines.

My baby was born prematurely and/or has a different developmental timeline. What date should I enter?

You may find it most relevant to use baby’s due date/adjusted birth date, rather than birth date, to adjust the recommendation appropriately. For more specific guidance, please contact us.

Are the playthings only good for the months indicated on the box?

While the playthings are designed for a specific micro-developmental period, your baby will likely enjoy them long after that period has passed. We see many cases of big brothers and sisters joining in on baby’s fun, too!

When should I introduce each of the playthings?

Each Activity Guide comes with a recommended timeline that orders the playthings by complexity. However, each baby is different, and we encourage parents to introduce the playthings one at a time on multiple occasions. Your baby’s favorite toy today might be the one she had no interest in yesterday!

How long does a subscription last?

Subscriptions last until we no longer offer products for your child’s age, or until you cancel. Paid upfront subscriptions are auto-renewed on a pay-as-you-go plan unless you cancel or elect to pay upfront again.

When do you charge my credit card?

Pay-as-you-go subscriptions will charge your card when each Play Kit ships. Paid upfront subscriptions will only be charged one time, when the first Play Kit ships.

How do I change my address on my subscription?

Please note that if you have an existing subscription, you will need to change the address associated the subscription, not just your customer account address. If you need assistance, please contact us.

I canceled my Play Kits subscription. Can I restart it?

We’d love to have you back! Just contact us and we’ll have you up and running in no time.

When will my Play Kits ship? Can I change my delivery schedule?

Your Play Kit will ship on a delivery schedule based on the birthdate entered at the time you subscribe. You can always adjust your delivery schedule by going to your customer account.

Why is my next Play Kit shipping so soon?

It can happen that the first 2 Play Kits ship closely together when a baby has almost aged into the next Play Kit at the time the subscription is started. This is a result of stage-based recommendations. We want your Play Kits experience to be fun, not stressful, so please contact us if you need any assistance with your delivery schedule.

I was gifted a Play Kit. When will my next one ship?

That depends on your gift—you may receive one or multiple Play Kits as a gift. You will receive an email from Lovevery that includes a delivery schedule for that gift.