FAQs:

How do I know which recipes I’m getting?

Our culinary team curates awesome recipes for your box each week based on your taste preferences. We then send you an email with details about the recipes. If you’d like to skip the week free of charge or swap your selection, you can do so at any time before Wednesday by visiting “your selection” in the member section of the website. That’s it !

How long will my food stay fresh for?

Our meals are designed to stay fresh for a full week following the delivery of your box (be sure to check the best before dates on your meats, you may need to freeze them if you don’t plan on cooking them in the first few days following your delivery). We recommend cooking fish and seafood first to make sure you enjoy it at its peak freshness.

I have a serious food allergy, should I order from Goodfood?

We take great care to ensure that all of our food is prepared safely; however, all of our boxes are assembled in the same processing facility. As a result, we do not recommend you order a Goodfood box if you have a serious food allergy.

What should I do with the Goodfood packaging after I receive my order?

Nothing in your Goodfood box needs to end up in the trash !

1. The cardboard box, insulation liner, bags, bottles and baskets are made of recycled materials and are entirely recyclable – just drop them in your recycling bin
2. The solution in the ice packs is a water and salt gel designed to get colder than ice. Pop them in your freezer for future uses, or snip off the ends and pour the all-natural solution in the toilet. You’ll be left with the plastic wrapping which you can drop into your recycling bin

Where do you deliver?

We deliver in Quebec, Ontario, Manitoba, Saskatchewan, Alberta, British Columbia and the Maritimes. In doubt, contact us and we will be happy to help! If we are not available in your area yet, email chef@makegoodfood.ca and we’ll let you know as soon as we launch in your city.

Will my food stay fresh in transit?

Absolutely ! Each box is carefully packaged to stay fresh for up to 24h to 48 hours after your delivery arrives. For best results, put the contents of your box in your refrigerator as soon as you can.

What happens if I am not home at the time of delivery?

No problem ! If you aren’t home, our delivery person will leave the package for you at your door. Since our food is packaged with insulated liners and ice packs, it will remain cold and fresh for you until you get home later that evening. If your box is lost or stolen, we will offer you a full credit towards a future order.

Does my subscription auto-renew?

Yes, we will send you weekly deliveries, but there is no minimum commitment. You can skip a delivery or cancel your subscription at any time before the weekly cutoff.

When is the weekly cutoff time for cancelling or skipping a scheduled order?

Wednesdays before midnight (EST) for deliveries done on Monday, Tuesday and Wednesday. Saturday before midnight (EST) for deliveries done on Thursday and Friday.

How do I skip a week?

If you are going on vacation or don’t want a delivery for any reason, you can skip a week free of charge any time you’d like. To do this, simply visit your weekly selection in the member section of the website and click “skip this week” Wednesdays before midnight (EST) for deliveries done on Monday, Tuesday and Wednesday. Saturday before midnight (EST) for deliveries done on Thursday and Friday.

Is there a minimum subscription length?

There is no minimum subscription length, and you can cancel at any time before your weekly cutoff.

Is my credit card information secure?

Our payment processing is managed by Stripe, one of the largest online payment processors. All credit card information is stored on their encrypted servers, which are compliant with strict security regulations. Stripe manages billions of dollars in online payments annually, and is our partner of choice to ensure the security of your payment information.

Do you have vegetarian or gluten free recipes?

Yes we do! Look for gluten free or vegetarian symbols in the picture of each recipe.

Are there ever weather related delays?

Unfortunately when the weather is bad Goodfood deliveries can be delayed. In certain rare instances, some deliveries may need to be pushed a day later for the safety of our delivery partners. If you have any questions, don’t hesitate to reach out to our Member Happiness team.

Are the vegetables and herbs pre-washed?

No. There are some items that we send that are pre-washed by the purveyor (i.e: baby spinach) but we highly recommend washing all vegetables and herbs before using them in the cooking process!

How do I cancel my subscription?

You can cancel your subscription by contacting our Member Happiness Team either via our live chat, by email (chef@makegoodfood.ca) or by phone at 1-855-515-5191 (Mon-Fri 8AM-8PM, Sat-Sun 9AM-5PM)

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