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What is Let’s Go Eco?
We are the first Canadian low waste seasonal eco-conscious subscription box that features small sustainable businesses.  You get 7-10 lovingly chosen quality, stylish and luxurious eco-friendly items and save 30-60% or more off regular retail prices. Items are sustainable, made from natural materials, cruelty-free, encourage a low waste lifestyle and most are handmade, fair trade, organic and/or biodegradable.

How does billing work?
Boxes arrive according to a seasonally themed schedule and delivered every 3 months; December (Winter), March (Spring), June (Summer) and September (Fall).  You get an email a few days prior to billing telling you what’s in the box and prepare you for billing. Billing is the first week of each of the following months: December, March, June, September. Boxes are shipped a few days after billing.

Are all the items in the box full-sized?
We will always include 7 or more, premium, full size products for $89.99 CDN (approximately $65 US). Eco-friendly and sustainable are our most important goals but we also want to give you outstanding value and offer you savings of at least 30% off what you would pay in a store.

Is the box plastic free?
Making the boxes as plastic free as possible is a top priority! We obsessed about making our boxes are as sustainable as possible. Our boxes are made from 100% post-consumer waste and are fully recyclable. To further avoid plastic, we use compostable stickers from PureLabels, water-activated kraft tape and tissue paper from noissue. PureLabels and noissue are leaders in design, innovation, and sustainability; ink is soy-based, tissue is completely acid free and FSC Certified. We decided against a fully printed box because there weren’t any sustainable options that were also cost effective. Our goal is to always ensure we offer huge value and it is the items in the box that are most important. We don’t waste money on just a pretty box (it’s what’s inside that matters!). We also work with our product partners to ensure that packaging during shipping is as eco-friendly as possible (at times we’ll even go pick up items to avoid the excess packaging that may be required when they being shipped by mail).

Can I get a refund or return the box?
Unfortunately no, all purchases are non-refundable and any returns sent to us will not be eligible for a refund. However, if you have a problem such as a damaged item in the box, please reach out to us and we will do our best to fix the problem.

Does Let’s Go Eco ship internationally?
We ship to Canada and the US. Shipping to Canada is a flat rate of $10 and free over $150. Shipping to the US is a flat rate of $15 (approx. $11 USD).  If you are ordering from Canada, please be aware that the boxes will be subject to GST/HST tax and possibly other taxes depending on your province. For those outside Canada, your country may add additional taxes or duties for imported goods. Let’s Go Eco is not responsible for paying any additional taxes, duties, and tariffs.

How long does it take for the box to arrive?
We’ll email you a tracking number when your box is on its way. You can expect it to take 3-5 days if you are in Canada, 5-10 days if you are in the US.

How do I cancel?
You can cancel anytime after 2 boxes. Email us at hello@letsgoeco.com .

What currency do you charge in?
Our prices are Canadian.

How do I update my billing information?
Log into your account and you will be able to change your billing/shipping information. If you need assistance please contact us at hello@letsgoeco.com

How can I reach you?
Email us at hello@letsgoeco.com

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