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FAQs:

What’s in the box?

Every L&R box will feature 3+ full size products including non-toxic, all-natural and cruelty free hair care, body and skincare and other top-shelf surprises with a minimum retail value of $125+. Items range from face oils, moisturizers, masks and eye creams to body oils, hand creams and even eye masks and mixing bowls and brushes to enhance your self-care experience.

Can I purchase a subscription as a gift?

Yes, you can! You can choose 1, 3, or 6 month subscriptions for gifts or simply purchase a 1x box that does not renew. If you purchase a subscription (Month-to-Month or 3x or 6x prepaid subscription) you will need to cancel the subscription prior to it renewing or just email us after ordering and we can cancel for you.

Can I include a gift message?

Yes, you can include a gift message with your order. At checkout simply enter your gift message within the Message section and we will make sure to include it.

Can I skip a month?

You can definitely skip a month. Simply email us by the 10th of the month at info@laurelandreed and let us know the desired time you want to skip and we can adjust your renewal accordingly.

When will my box be shipped?

We ship between the 15th and 20th of each month, unless curent boxes are still available and then your box will ship immediately. Upon ordering any subscription, if multiple boxes are available, our Customer Service will always email you to confirm which box you would like to receive to confirm the order. You will also receive a tracking confirmation once your box has shipped.

How much is shipping?

Shipping is a $6.95 Flat Rate within the U.S, $16.95 to Canada and $23.95 Worldwide.

How does billing work?

You are only billed 1x if you purchase a 1x box. If you buy a Month-to-Month subscription option you are billed every 25 days. For 3x/6x/12x subscription options you are billed at the end of the prepayment cycle (ie for a 3x prepaid subscription you are billed 3 months after the original payment. All subscriptions (month-to-month, 3x, 6x and 12x) need to be cancelled or they will renew.

Do you offer expedited shipping?

Currently we do not offer expedited shipping. All shipping will be standard, 3-5 business days via USPS Priority mail in the US. For Canada and Internationally, USPS lists a minimum ship time of 4 weeks, with delays due to customs.

Do you offer international delivery?

We do offer shipping to Canada for $16.95 and Worldwide for $23.95. Please note delays due to COVID, customs and additional issues could result in 30+ days shipping time. We are not liable for customs delays. You should expect delays with International orders.

Shipping DISCLAIMER:

WE ARE NOT RESPONSIBLE FOR LOST PACKAGES.
WE ARE NOT RESPONSIBLE IF YOU PROVIDE THE WRONG SHIPPING ADDRESS. IF PACKAGES ARE RETURNED TO US, YOU ARE RESPONSIBLE FOR ADDITIONAL SHIPPING CHARGES. IF THE PACKAGE IS LOST DUE TO YOU PROVIDING THE WRONG ADDRESS, WE ARE NOT RESPONSIBLE AND CAN NOT OFFER A REFUND.

What payment methods do you accept?

We accept all major credit cards plus PayPal and Apple Pay.

Are payments secured?

Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it’s being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

How do I apply a discount?

The code is located on the Checkout page on the right hand side directly under the image of the Subscription or Individual Box you purchased – it is a box titled DISCOUNT with a button that says APPLY. Simply enter your coupon code and checkout to apply.

How do I cancel my subscription?

You can cancel your subscription within your account at any time. Make sure you Log In to your correct account. If you purchased your subscription through CrateJoy, you need to Log In to your account via CrateJoy.

You must cancel prior to renewal – renewals happen every 25 days from your initial purchase, unless you purchased a 3x, 6x or 12x subscription which renews every 3, 6 or 12 months. Unfortunately, we are unable to provide refunds for shipped boxes.

Refunds?

We do not issue refunds for subscriptions. If cancelling prior to the end of a 3, 6 or 12x box subscription the remaining boxes will ship as scheduled. We do not issue refunds for remaining months.

A product I received was damaged/broken.

Please email Customer Service at info@laurelandreed.com with a description of item and photo of the issue within 30 days of receiving. We will do everything we can to rectify the situation.

Note that we are unable to replace products without receiving a photo of the damage within the 30-day window.

GENERAL QUESTIONS

What is the best way to contact you?

You can contact us via email at info@laurelandreed.com

How do I change my address?

If you need to update your address, please contact us via email and we can update it for you.

I’m not able to login.

If you’re experiencing problems trying to log in to the website, please check which error message you are receiving. The most common error is typing in a wrong email address or password or that you are attempting to log into an inactive account (you forgot to activate the account upon purchase). We can always reset your password for you too.

Make sure you are logging in to the correct account. Did you purchase your subscription through CrateJoy? If so, then you need to head to CrateJoy and Log In to your account through there.

If you have any issues logging in to your account or need to contact us for any reason, you can contact us here.

Vegan, Allergies, Pregnant or Nursing?

If you ever want to purchase a subscription but are worried that not all products might be right for you, simply email our Customer Service department at info@laurelandreed.com and we can provide you with additional info on the items being featured in that month’s box (ie if they are Vegan, nursing safe, etc).

We are not liable for allergies or ingredient concerns. We always recommend testing out each product first on a small patch of skin prior to fully applying, to make sure it does not react badly to your skin.

What are your terms and conditions?

You can view our terms and conditions here.

What is your privacy policy?

View our privacy policy here.

My question is not listed here.

Please contact us with your questions or just to say hello.

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